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酒店前臺(tái)需要掌握的英語(yǔ)口語(yǔ)
英語(yǔ)口語(yǔ)是被英語(yǔ)國(guó)家人民普遍應(yīng)用的口頭交流的語(yǔ)言形式。下面是小編給大家?guī)?lái)的酒店前臺(tái)需要掌握的英語(yǔ)口語(yǔ)，歡迎閱讀！
一、預(yù)訂服務(wù)
Good morning. This is Room reservation. May I help you?
早上好，客房預(yù)訂處，我能為您做什么？
What kind of room would you like to reserve ?
您想訂哪種類型的房間?
A single room or a double room ?
要單人間還是雙人房間？
For which dates do you want to book the rooms ?
您想訂哪幾天的房間呢？
What time will you be arriving?
您將在何時(shí)到達(dá)？
May I know your name ?
您能告訴我您的名字嗎？
How long will you be staying?
您將要住多久？
I’d like to confirm your reservation.
我要確認(rèn)一下您的預(yù)訂。
I’ll check the room availability.
我查查客房預(yù)訂情況。
You should pay a deposit of US$1000 beforehand .
您應(yīng)預(yù)期付1000美元的定金。
There is a 10 per cent discount .
10%的折扣。
二、接待服務(wù)
What kind of room would you be prefer?
您要什么樣的房間？
Have you got a booking?
您預(yù)訂了嗎？
A single room or a double room?
要單人間還是雙人房間？
A double room costs 368 Yuan per night .
雙人房的房?jī)r(jià)是每晚368元。
Breakfast is also included.
早餐也包括在內(nèi)。
May I see your passport?
我能看一下您的護(hù)照嗎？
Could you fill in this form, please?
請(qǐng)您填一下這張登記表好嗎？
This is your room card and room key?
這是您的房卡和房間鑰匙。
Could you sign your name, please?
請(qǐng)您簽一下名，好嗎？
If you leave after 6:00 p.m , you’ll have to pay the full account.
晚上六點(diǎn)以后退房,按全天收費(fèi)計(jì)算.
You’ll have to register individually, please.
請(qǐng)你們分開(kāi)登記。
How would you like to pay , sir , in cash or by credit card ?
先生，請(qǐng)問(wèn)您是用現(xiàn)金付款還是用信用卡付賬？
I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.
非常抱歉，這個(gè)季節(jié)人多，各種房間都訂滿了。
Do you know which unit is responsible for the reception?
您知道您是由哪個(gè)單位負(fù)責(zé)接待的嗎？
Could you keep your room key until you check out ?
請(qǐng)您在住宿期間自己保管鑰匙，直到結(jié)帳離開(kāi)。
三、收銀服務(wù)
Here is your bill . It’s 2000 Yuan in all.
這是您的賬單�？偣�2000元。
How would you like to pay , sir , in cash or by credit card ?
先生，請(qǐng)問(wèn)您是用現(xiàn)金付款還是用信用卡付賬？
Please check it and sign here.
請(qǐng)核對(duì)一下，在這里簽個(gè)字。
I will write out a receipt for you .
我給您開(kāi)一張收據(jù)。
May I check the details for you , please?
我能為您核對(duì)賬單上的詳細(xì)內(nèi)容嗎？
Do you have any charges for this morning?
您今天是否掛帳用酒店的服務(wù)?
We’ll have to charge you $10 extra.
我們要向您額外收10美元。
Did you make any phone calls from room, sir?
先生，您從房間打過(guò)電話嗎？
Excuse me , sir , but I don’t think that will be enough.
先生，對(duì)不起，我認(rèn)為錢數(shù)不夠。
I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .
對(duì)不起，先生，您的帳單算錯(cuò)了。請(qǐng)稍候，我馬上把它改過(guò)來(lái)。
Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?
先生，您的行李拿下來(lái)了嗎？能請(qǐng)您在行李拿下來(lái)后再結(jié)帳嗎？
Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.
對(duì)不起,您的信用卡已經(jīng)止付。根據(jù)銀行規(guī)定要取消。
四、兌換外幣
The rates of exchange are on the board there .
今天的兌換牌價(jià)在那里的牌子上。
How much would you like to change?
您要換多少？
It’s 8.10 Yuan RMB for one US dollar?
1美元兌換8.10元人民幣。
五、常用英語(yǔ)口語(yǔ)
1、I dont have a reservation.
我沒(méi)有預(yù)約。
2、Can I book a double room?
我可以訂一間雙人間嗎?
3、Do you have any vacancies for tonight?
今晚還有空房嗎?
4、Id like to make a reservation for tomorrow.
我要預(yù)定明天的房間。
5、Do you have a double room for tonight?
今晚還有雙人房嗎?
6、Id like to reserve a room with a single bed.
我想預(yù)定一間單人間。
7、I can let you have a room with a bath.
我可以給你一間帶浴室的房間。
8、Id like a room with a view.
我想要景觀好的房間。
9、It has a wonderful view of the sea.
在那里可以看到美麗的海景。
10、We will put you in a deluxe room at no extra charge.
我們會(huì)給您一套豪華套房，不額外收費(fèi)。
11、Im atraid not, sir. Were booked solid right now.
先生，抱歉沒(méi)有房了，現(xiàn)在都客滿了。
12、Im sorry, but were fully booked up.
對(duì)不起，我們這里已經(jīng)客滿了。
13、How much is it per night?
住一晚多少錢?
14、What is the rate?
住宿費(fèi)用是多少?
15、How much is a twin room?
雙人房要多少錢?
16、Does it include tax and service charge?
這個(gè)價(jià)格含稅和服務(wù)費(fèi)嗎?
17、When would you like to stay here?
您什么時(shí)候來(lái)住?
18、How long do you plan to stay here?
您打算在這里住多久?
19、Do you have less expensive rooms?
有沒(méi)有便宜一點(diǎn)的房間?
20、Could you give me a discount if I stay for three nights?
共3個(gè)晚有沒(méi)有折扣?
21、May I see the room, please?
我可以先看看房間嗎?
22、Ill take the room.
我要訂這間。
23、I have a reservation.
我預(yù)定了房間。
24、Check in, please.
我要辦理住宿登記。
25、I made a reservation and Id like to check in.
我有預(yù)約，想辦理住宿登記。
26、May I have your name, please?
您的姓名是?
27、Could you spell out your name?
請(qǐng)問(wèn)您的姓名怎么拼?
28、Will you fill in this registration form, please?
請(qǐng)?zhí)顚戇@張登記表。
29、Is breakfast included?
帶早餐嗎?
30、What time is breakfast served?
早餐幾點(diǎn)供應(yīng)?
31、Where is the restaurant for breakfast?
早餐要在哪里吃?
32、Could you keep my valuables in the safe?
幫我把貴重物品放保險(xiǎn)箱好嗎?
33.When should I check out?
什么時(shí)候退房?
34、Here is your room key.
這是你的房間鑰匙。
35、Which floor is it?
房間在幾樓?
36、Is the room on the third floor?
房間在三樓嗎?
37、The bellboy will take your bags and show you to your room.
服務(wù)員會(huì)來(lái)幫您提行李，并帶你去房間。
38、Dont bother. Ill take care of it myself.
不用麻煩了，我自己拿就好。
39、Excuse me. Where is the elevator?
請(qǐng)問(wèn)電梯在哪里?
40、May I have the key for room 704.
請(qǐng)給我704房間的鑰匙。
41、Check out, please.
我要退房。
42、I want to check out.
我要退房。
43、Im checking out this morning.
我今天早上結(jié)賬退房。
44、My plane leavesintheevening. Can I checkout later?
我要搭乘傍晚的飛機(jī)，可以晚一點(diǎn)退房嗎?
45、Did you use the mini bar?
您使用過(guò)小冰箱嗎?
46、I didnt use it.
我沒(méi)有用。
47、How are you going to settle your account.
你打算如何付款?
48、And your method of payment?
你的付款方式是什么?
49、Could I have my bill?
我可以看一下賬單嗎?
50、What is this for?
這筆費(fèi)用是什么?
51、Id like to get my valuables.
我要領(lǐng)取我寄放的貴重物品。
52、Can you keep my baggage until 3 p. m. ?
你能幫我保管行李到3點(diǎn)嗎?
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